Name of the Project/Application
Ex-Employee Portal – Digital Service Platform
Project Description
- A mobile application designed to digitally connect organizations with their former employees.
- Provides seamless access to retirement benefits, documentation, and company updates.
- Automates service requests, approvals, and notifications to improve engagement and efficiency.
Business Problem Solved
- Lack of a centralized platform for ex-employees to access company-related services.
- Manual processes for documentation, pension claims, and communication, leading to inefficiencies.
- High dependency on physical paperwork and in-person visits for essential services.
Technologies Used
- Mobile App Development (iOS & Android) – User-friendly digital service platform.
- Secure Cloud Storage – Centralized access to documentation and service requests.
- Automated Notification System – Instant updates on approvals and policy changes.
- AI-Based Self-Service Chatbot – Quick resolution of common queries.
- Integration with HR & Payroll Systems – Seamless digital transactions and document access.
Describe the Users, Volume, and Scale
Users :
- Retired employees, HR administrators, and support teams.
Scale :
- Supports thousands of ex-employees with digital service access.
- Automates processing of hundreds of claims and requests daily.
- Provides 24/7 self-service to reduce manual intervention.
Impact in Numbers or Achievements
50%
reduction in paperwork and manual processing.
30%
Improvement in service request response time
Enhanced user experience
with self-service access to essential documents and claims.
