Increased customer satisfaction and loyalty through tailored experiences, higher ancillary revenue from upselling services, and a stronger brand reputation for customer care.
- 40% increase in customer satisfaction.
- 30% boost in loyalty through tailored experiences and exceptional customer care.
Use Case
AI-driven chatbots and virtual assistants can engage customers throughout their journey, from booking to post-flight. Personalized recommendations for services (such as upgrades, meals, or special offers) can be made based on customer preferences and past behaviors.